Our goal is to keep the ordering process as simple as possible.

In-stock e-bike and e-scooter orders usually ship within 1-2 business days (excluding weekends and holidays) and typically arrive within 5-7 business days.

Orders can be edited or changed according to your requirements within 12 hours of being placed.

For custom orders, the shipping time will depend on the specific project requirements and quantities.

Please note that specific shipping times may vary due to demand, factory production schedules, holiday seasons, weather conditions, and other factors.

Shipping costs vary based on your order quantity, delivery address, and chosen shipping method. For an accurate quote, please contact us with these details.

SHIPPING METHOD
Wholesale customers can either pick up their orders from our warehouse or choose to have them delivered by Senada.

Delivery options include: Truck Freight: 10-14 business days FEDEX: Ships within 1-2 business days (excluding weekends and holidays), arrives in 5-7 business days

We usually ship spare parts via USPS and e-bikes and batteries via UPS or FedEx. Please provide your correct and accurate shipping address. If the address is incorrect or insufficient, you may be responsible for additional shipping costs. Once your bike is shipped, you will receive an email with a tracking number to monitor the scheduled delivery time.

HOW THE BIKE IS SHIPPED
Senada Electric Bikes are shipped 95%~99% assembled. When you receive your bike and do not sure how to assemble the bike, just contact us at [email protected], we are here to help!

ABOUT DELIVERY
By default, the delivery of the packages does not require signatures. If you need a signature requirement service, please contact Senada support team after placing the order (recommended to contact us within 24 hours), we will help you add a FedEx signature service. Please note that accessory packages are not applicable to signature service.